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Volunteer FAQs

  • How do I get to my morning Report Station?

    A briefing pack will be sent to you two weeks before the event which outlines the volunteer locations and your role. Plan your journey carefully. We would encourage you to use public transport and arrive by foot or bike if possible. You are advised to plan your trip and park considerately.

  • What should I bring with me?

    Dress for the weather and wear warm clothes and comfortable shoes. Please also bring the mobile phone you provided the number of on your application and ensure it is fully charged so that we can contact you if required. You may also want to bring waterproofs, a flask and a folding chair.

  • What will happen at the morning briefing?

    At the morning briefing you will meet your Manager. They will provide you with your high vis jacket, food and drink, a radio if required (not all positions need a radio), and your instruction sheet.

  • Can I bring a friend on the day?

    You are welcome to bring a friend to volunteer with you however, those who have signed up to volunteer as part of the Surrey Hills Challenge will remain the key contact for their position.

  • What if I’m asked a question I don’t know the answer to?

    Contact your Sector Leader and they will be able to advise you. Alternatively, the information you need may well be in your Instruction Sheet.

  • What happens if a participant sustains an injury?

    Do not put yourself at risk. Use common sense to provide basic first aid and contact your Manager. Medical professionals will be dispatched.

  • What happens if I am approached by someone who is unhappy about the event in any way?

    Try to be friendly. Some people may become stressed and will often calm down if they are met with a non-confrontational friendly response. Try telling them about the numbers of runners and charities that are involved. Explain that you are just a volunteer helper and suggest that they contact Nancy Edwards, Race Director. Your Manager will provide support should you require it.

  • When can I leave my position and how will I be notified?

    Your Manager will let you know when to depart.

  • Are there charities involved?

    Yes. The Official Charity Partner is the Surrey Hills Trust Fund, part of the Community Foundation for Surrey. The event is a platform for the Surrey Hills Trust Fund to raise their profile and money. The entrants fee covers the cost of staging and managing the event and we actively encourage participants to fundraise.

    The Community Foundation for Surrey established the Surrey Hills Trust Fund to exclusively help local projects and community groups in the Area of Outstanding Natural Beauty (AONB). Those raising funds by participating in the challenge will enable the Trust Fund to help local projects conserving the AONB and support the people who live, work and enjoy the area.

    The Community Foundation for Surrey is an independent charitable trust established to inspire local giving for local need. They have already supported over 2,000 local projects by awarding grants to fund local community and voluntary groups who are making a difference to the quality of local community life.


  • What is the most important part of my role?

    Smile! Please remember to support all of the participants - they’ll be grateful for your support.

    Support and Advice: If you would like further information and advice on any aspect of volunteering as part of The Surrey Hills Challenge contact us on 01483 542226.